Terms of purchase

Privacy and marketing policy

  • General

  • Personal data manager

  • When do we process your personal data?

  • What personal data do we process about you?

  • Why do we process information about you?

  • The legal grounds for our processing of your personal data

  • Compilation of our personal data processing

  • Profiling

  • How long do we store information about you?

  • Who do we disclose personal information to?

  • Change of privacy policy

  • The protection of your personal data

  • Your rights

  • Cookies

  • Contact information

1. General

This policy regarding privacy and marketing ("Integrity Policy") describes how Relode AB, org no. 559003-3147. Kastanjeallén 1, 302 32 Halmstad,

e-mail: info@relode.se. ("Relode AB", "we") collects, uses, discloses and stores your personal information.

 1.1 The privacy policy applies when Relode AB provides services and products in connection with purchases, service matters and other contact with Relode AB, such as visits to the website. The privacy policy also applies to the processing of personal data that is done within the framework of Internet subscriptions from Sverige.Net ("Subscriber").

1.2 You must always be able to feel safe when you submit your personal information to us. With this Privacy Policy, we want to show how we ensure that your personal data is processed in accordance with current personal data legislation.

 

2. Personal data manager

Relode AB is responsible for personal data for Relode AB's processing of your personal data and is responsible for such processing taking place in accordance with applicable legislation. Relode AB is also responsible for personal data for the processing of personal data within the framework of holding Relode AB accounts.

 

3. When do we process your personal data?

3.1 In order for you to visit our website, purchase our goods or services or contact us for service or information, we must collect and process personal data about you.

3.2 Relode AB collects and processes personal information about you when you make a purchase on Relode AB's website, use Relode AB's support, visit Relode AB's website or an event organized by Relode AB or when you otherwise have contact with Relode AB. The information collected from you when booking and purchasing is required for you to be able to enter into an agreement with Relode AB and for Relode AB to be able to provide its services and offers.

3.4 We also collect and update your address information via third party address update services.

 

4. What personal data do we process about you?

4.1 For you who are a customer of Relode AB The personal information Relode AB collects and processes about you as a customer who makes purchases and uses our support services is: Name and identification number (social security number, national ID or organization number) Address Phone number and email Payment details Customer number IP address and information about your use of Relode AB website

 

5. Why do we process information about you?

5.1 For you who are a customer of Relode AB Relode AB processes your personal data for various purposes. Relode AB mainly processes your personal data for the purpose of: Fulfill our obligations to you as a customer, such as making purchases, invoicing and providing support; Enable general customer care and customer service, as for answering questions and correcting incorrect information; Provide information and direct marketing, by post, e-mail, SMS / MMS and telephone regarding Relode AB and selected partners' goods and services; Manage customer relationships and provide our services; Provide you with relevant information and customized offers in newsletters and on the web; Assess what payment methods we can offer you, for example through credit ratings; Improve our customer offering, such as developing services, products and features; Prevent fraud and perform risk management; and Comply with applicable laws, such as accounting laws. The information can also form the basis for market and customer analyzes, market research, statistics, business follow-up and business and method development related to the purchase of goods and services.

 

6. The legal grounds for our processing of your personal data

6.1 Relode AB bases the processing of your personal data on a number of legal grounds. These are described in this section.

6.2 We process your personal data in order to be able to fulfill the agreement with you as a customer or as a Subscriber, such as to make bookings, purchases and to be able to fulfill our obligations to you as an Account Holder, such as simplified administration and order history. With the support of this legal basis, we also process information about you as a Subscriber, such as your purchases, your behavior on our website, your interaction with Relode AB and your interest in our offers and products in order to fulfill our commitment to provide you with personal offers.

6.3 Part of the processing of personal data that we perform is based on a so-called balancing of interests. This applies, for example, to the processing we perform in order to be able to send you offers about our goods and services and to make a limited segmentation of customers, e.g. based on total purchase sums. Relode AB does not process sensitive personal data with the support of a balance of interests and does not perform any processing that constitutes profiling with the support of a balance of interests. 6.4 In certain cases, Relode AB may have a legal obligation to process your personal data. This applies, for example, to the processing of personal data that we perform in order to meet the requirements of the Accounting Act.

 

7. Compilation of our personal data processing

Purpose

Legal basis

Categories of personal data 

Storage time

To administer, develop and deliver our goods and services and provide support

Completion of purchase agreement (terms of sale)

Name, address, telephone number and e-mail · Geographical information

· IP address, device information, log information

Two years after you were last active at Relode AB, for example by shopping with us or contacting our customer service

To ensure that legal requirements are complied with, such as the Accounting Act

Legal obligation

· Name, address, telephone number and e-mail · Geographical information

· IP address, device information, log information

As long as we are obliged to store the data in accordance with applicable law

To market Relode AB and our partners or group companies' goods and services by mail, e-mail, telephone and SMS / MMS 

Balancing of interests

· Name, address, telephone number and e-mail · Geographical information

· IP address, device information, log information

Two years after you were last active at Relode AB, for example by shopping with us or contacting our customer service



Exchanges & Returns

Free size changes policy*

Relode offers free changes of clothing when you are not satisfied with your size you have ordered (example - change from S to M). Keep in mind that Relode does NOT offer free return shipping when you buy the same item in several different sizes to test at home and then send back.

You report your size change here,

https://returns.richcommerce.co/return/new?c=relode.

Our customer service will automatically send out a shipping note to your specified email which you are responsible for printing and putting on your package. The consignment note must be placed on the top of the package and then the package can be handed in to the nearest Postnord representative. As soon as we have received and processed your size change, we will send out your new order. Please note that there is no guarantee that your desired size is in stock, even if you have registered your size change in our portal. This is noticed when your size change is handled by us. We will contact you via email in the event of a final sale of the product.

* Free size changes is only valid in Sweden

 

 

Do you want to return items from your order?

 

Upon return, you register your case on our portal portal:

https://returns.richcommerce.co/return/new?c=relode

When your case is registered, our customer service will automatically send out a shipping note to your specified email. You are responsible for printing and putting on your package on this consignment note. The consignment note must be placed on the top of the package and then the package can be left at the nearest Postal representative. As soon as we receive and process your return, we will make a refund of your products.

You can return your goods within 30 days after you have received your order. The product must be in its original condition *, unused with unopened packaging and have any labels left.

 

* If you choose to send back a package at your own expense, for example with your own purchased stamps instead of using our shipping note, you as a customer are responsible for the package until it has arrived at our warehouse.

* Original condition is considered as: That the product has all the labels left The product must not have been washed The product must not have a strong scent, for example from a perfume.

* The product must be free of stains from deodorant and make-up * The product must be free of animal hair, as this may cause allergies

* If the return handling reveals that the product is dirty (from deodorant or make-up) or has a strong odor (from perfume), 30% of the product's original price will be credited upon refund. (However, this does not apply to cloths that do not have all the labels left, have been washed or have animal hair on them.)

The product may only be tested, and must therefore not be used during a training session. If the clothing item does not meet these requirements on a return, the return will not be approved and we will not make a refund.

We only refund the original shipping of 6 Euros if all goods are returned.

Debiting for a return of 6 Euros takes place upon repayment.

 


Returns & exchanges on orders outside Sweden are the customer's and are sent to:

Relode AB
Postbox 21018
200 21 Malmö
Sweden

 

Replacement product will be sent out within 1-2 working days after approved return.

Refund will be made within 7 working days after approved return.

What applies when I want to return one or more products with the offer "buy 3 pay for 2?"

When you return one or more items under the offer "buy 3 pay for 2", the offer will end, and you pay the regular price for the items you keep. If you return one of the three items, you will not receive a refund. If you return two items, you will receive a refund for one item. If you return all goods, you will receive a refund on the two products you paid for.


Do you want to complain about your product / products?

Should you need to complain about your item due to. that the product is defective or that you have received the wrong product / products, we ask you to contact us as soon as the error has been noticed.

Contact us at kundtjanst@relode.se and include the following information: A brief description of your case Order number Customer name, Product name of what you want to complain about. Attach photo of the product The product must be complained about within a reasonable time since the defect was discovered, which according to the Consumer Purchase Act is within 2 months.

The defect must be original and not a wear defect. For example, a hole in the middle of a garment is not a production defect, but wear.

Our customer service will get back to you as soon as we can. Replacement product will be sent out within 1-2 working days after approved complaint.

Refund will be made within 7 working days after approved complaint. If the complaint is approved, we will cover the return cost and replace the product with a new, or equivalent product. If this cannot be done, a credit or refund will be offered.

We always want to find creative solutions to make the customer as satisfied as possible

 

Delivery time

If you place your order before 16.00, your order will be sent the same day. All orders are sent with your local postal network and delivered within 1-3 working days. Exceptions can be during and after a larger SALE period or holiday. All orders are sent to your mailbox. If the package is too large for the mailbox, it will be delivered to the nearest postal agent and you will be notified via sms or e-mail.

Shipping cost

For orders under 80 Euros, a shipping cost of 6 euros will be added.

Over 80 euros, the shipping is free.

Uncollected package from your postal agent

For uncollected packages, we reserve the right to charge you for return shipping, handling fee and handling fee, currently 10 euros per package.

Company information

Relode AB

Kastanjeallén 1

302 32 Halmstad

Do you need help or have more questions?

Contact us at Kundtjanst@relode.se and we will help you!